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Customer Service. Our Company Coffee Roasters of Arizona, Inc. has been an Arizona family run company since 1983.

  • Ordering online with us is safe and secure

    We employ a method of interaction with our visitors that does not compromise credit card information. This online system is secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

  • Return / Refund Policy

    Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

  • Shipping

    Your order will ship from our warehouse the next business day. Please allow up to 5 business days for shipping, depending on your location. Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

  • Prices

    Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

  • Complaints

    If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

  • Standard Contest Rules

    To provide fair and equal chance of winning to all Passport Coffee and Tea readers, the following are the official rules for all contests . NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE CHANCES OF WINNING. All winners must be 18 years of age or older, unless otherwise stated and/or posted. Entering Contests and Choosing and Contacting Winners •Winners of random email contests will be chosen at random from emails received. •Entrants must send entries using the correct contest entry email address, subject line, and any other specific entry information requested in the contest announcement. •Passport Coffee and Tea is not responsible for and will not consider incomplete or incorrect entries, or emails sent but not received by Passport Coffee and Tea for any reason, as potential contest winners. •Winners of all contests will be contacted at the sender's email address used to enter the contest, and the person receiving and replying to the winner announcement email will be considered the winner unless they specify another person within the reply email as the winner. •Passport Coffee and Tea Coffee 13 Givaway is for store pick only.

    Contest winner will be notified via email.Only one entry per email address used to send the email will be considered for contest entry, unless multiple entries are specifically allowed in the contest posting. Unless otherwise specified in an individual contest post, no person may enter any contest more than once using multiple email addresses.Claiming of prizes requires an email response to Passport Coffee and Tea from the winning sender email address within 15 days of being notified of winning at the email address used to enter. Failure to respond shall mean that the winner forfeits the prize. Passport Coffee and Tea is not required to award elsewhere any prizes forfeited by the chosen winner(s).

    Submission of photo, text or other content for Contests¨Entries selected for display and to win contests and any other contests requiring photo, text or other content from the entrants will be judged entirely at the discretion of Passport Coffee and Tea. By submitting any photo or information to Passport Coffee and Tea, you hereby grant to Passport Coffee and Tea and its affiliates, subsidiaries, licensees and assigns, an irrevocable, perpetual and royalty-free right to use, reproduce, edit, display, transmit, prepare derivative works of, modify, publish and otherwise make use of the submitted photo or other information in any and all media, whether now known or hereinafter created, throughout the world and for any purpose. In addition to other things, the rights granted to Passport Coffee and Tea includes but is not limited to the right to resize, crop, censor, compress, edit, feature, caption, affix logos to, and to otherwise alter or make use of the submitted photo; By submitting any photo or information to Passport Coffee and Tea has no obligation to post, display or otherwise make publicly available any photo or information submitted by you, and may, in its sole and unfettered discretion, remove, edit, modify or delete any photo or information that you submit to Passport Coffee and Tea; you hereby represent and warrant that the submitted photo or information does not and shall not infringe on any copyright, any rights of privacy or publicity of any person, or any other right of any third party, and you have the right to grant any and all rights and licenses granted to Passport Coffee and Tea herein, including but not limited to all necessary rights under copyright, free and clear of any claims or encumbrances. By submitting any photo or information to Passport Coffee and Tea, you hereby waive any privacy expectations that you may have with respect to any such photo or information submitted by you to Passport Coffee and Tea and shall be the property of Passport Coffee and Tea, and Passport Coffee and Tea having no obligation to preserve, return or otherwise make available to you or others any photos or information so submitted.

    Awarding Prizes. Winners are solely responsible for all taxes and/or fees that may be incurred. Winners may not request substitutions of prize winnings. Neither Passport Coffee and Tea, nor employees of Passport Coffee and Tea or sponsors may be held liable for any warranty, costs, damage, injury, or any other claims incurred as a result of usage of any winners of a prize once winner has taken possession of the product. Passport Coffee and Tea is not liable for any loss arising out of or in connection with or resulting from any contest promoted by Passport Coffee and Tea.If the specified prize becomes unavailable due to unforeseen circumstances, Passport Coffee and Tea may substitute a prize of like or equal value. Management, employees and families of Passport Coffee and Tea are prohibited from winning any prizes awarded by Passport Coffee and Tea. Passport coffee and Tea reserves the right to alter any rules of any contest at anytime. If you have any questions or complaints, please email questions to order@passportcoffee.com